Privacy Policy

Privacy Policy

Introduction

Welcome to https://minivan-collision-repair.collision-talk.com (hereafter referred to as “Minivan Collision Repair,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California Privacy Rights Act (CPRAA)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our website (https://minivan-collision-repair.collision-talk.com), mobile applications, online services, and products offered by Minivan Collision Repair. It is important to be aware that this policy does not extend to third-party platforms, apps, or services accessed through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides your interactions with us when:

  1. You utilize our applications and services as an authorized user.
  2. You visit our websites linked to this policy.
  3. You subscribe to receive communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which include:

  • Account Information: Details related to your user account creation and management, such as usernames, passwords, and profile preferences.
  • Payment Information: Transaction details for purchasing our services, including payment method information, billing addresses, and transaction history.
  • Financial Information: Data associated with your financial transactions, such as bank account numbers (if used for direct payments) or credit card details (if stored securely).
  • Purchase Information: Details about products or services you have acquired from us, including order numbers, purchase dates, and quantities.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and advertising IDs.
  • Location Data: Geographic location information provided by your device when using our location-based services or consenting to share your location.
  • Feedback: Your responses to surveys, feedback forms, or product reviews that you choose to submit to us.
  • Social Media Information: Content you share with us via social media platforms, including public posts and messages.
  • Product Information: Details about the products you interact with on our site, such as items viewed, added to your cart, or purchased.

We collect this data through various means: user input forms, account settings, browsing interactions, cookies (as explained below), and automated technologies integrated into our services. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their respective privacy agreements.

Cookies

Cookies are small text files stored on your device when you visit our websites or use our applications. They play a crucial role in enhancing user experience and enabling essential functions:

  • Strictly Necessary Cookies: These cookies are required for the basic functionality of our platforms, ensuring secure access and personal settings.
  • Preference Cookies: Used to remember your preferences, such as language selection and display settings.
  • Analytics Cookies: These tools help us analyze user behavior, providing insights to improve our services and content.

Users have control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and the purposes for collection:

  • Account information and transaction records are typically retained for the duration of your active account and for a reasonable period after account termination to comply with legal obligations.
  • Financial and payment data is usually stored securely for the minimum period required by law, often 7 years or more.
  • Location data is deleted as soon as it is no longer needed for the purpose it was collected.
  • Other types of personal data are retained based on their relevance to our business operations and legal requirements.

Upon determining that personal data is no longer necessary or required by law, we delete or anonymize it to protect your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We utilize encryption protocols for data in transit and at rest to secure sensitive information.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process data on our behalf.
  • Access Controls: Our systems have access controls in place, ensuring that only authorized personnel can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have collected such data by mistake, we will take steps to delete it and inform you via our website or through other means.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and information on how it is being processed.
  • Rectification: The right to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Request the deletion of your data when there is no longer a legitimate reason for its retention.
  • Restriction: Limit our processing of your data in certain circumstances, such as during a data privacy investigation.
  • Portability: Obtain your personal data in a structured, commonly used format and transfer it to another controller.
  • Object: Object to the processing of your data based on specific legal grounds.
  • Non-Discrimination: You have the right not to be subjected to automated individual decision-making or profiling that significantly affects you.

To exercise any of these rights, please contact our privacy team at your earliest convenience using the contact information provided below. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page, and we encourage you to review it periodically. We will also notify you of any material changes through email or other communication channels.

Contact Information

For any questions related to privacy, data requests, unsubscribe requests, or if you have concerns about our data practices, please contact us:

We appreciate your trust in us, and we are committed to maintaining the highest standards of privacy protection.